Contact Augusta Water Restoration

What should you do before the crew gets to your Augusta home?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• Find the main shutoff and turn it clockwise until it stops. In a basement it's often next to the water meter, low on the wall that faces the street.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If the sump pump is running nonstop and still losing ground, tell us on the call, because that changes what equipment the crew brings.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA recommends drying water damaged areas within 24 to 48 hours to prevent mold, so call as soon as the source is stopped.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What will the team ask about your Augusta home?

You don't need everything figured out before you call, and these are the details the team will ask about.

• Where the water is coming from, and whether it's still running.
• If any of it came up through a toilet or floor drain, since that changes how the crew handles it.
• Whether the basement is finished, because carpet and drywall change the drying plan.
• Whether this happened overnight or in the last hour.
• Roughly when the house was built. Much of Augusta went up in the 1940s to 2000s, and the age points the crew toward likely trouble spots.
• Whether you were able to reach the breaker panel.
• Anything the crew needs to get in, like a gate code or where to park.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Augusta home?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Which details about Augusta homes help the crew plan?

Augusta has homes from the 1940s to 2000s, so the plumbing varies a lot from street to street. Tell us roughly when yours was built. Typical houses here are ranch homes. Lots of homes here have finished lower levels, and water that soaks into carpet pad and drywall takes more than a fan to dry. If you live close to Crooked Creek, high water can find its way in through foundation walls or window wells. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Tell the person who answers what you know, and the crew will take it from there.

Which areas around Augusta can call this number?

You can reach the crew from anywhere in Augusta, including these neighborhoods:

• New Augusta · built mostly in the 1850s to 1880s
• Augusta Green · basements are common
• Augusta Heights · built mostly in the 1970s to 1990s
• Crooked Creek Heights · built mostly in the 1970s to 1990s, most with basements
• Snacks-Guion Creek · homes from the 1970s to 1990s
• College Park · homes from the 1970s

Calls from Crooked Creek, Meridian Hills, Sawgrass, Williams Creek, Holliday Park, Rocky Ripple and Spring Hill come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Augusta and basement flooding.

What do people ask before calling about water damage in Augusta?